Answer: It depends on the severity of the chip, but usually no. When our customer service representatives speak with you over the phone, they will ask you to give an estimate on the size of the chip and if there are additional fractures or chips that are either connected or separate from the obstruction. Depending on your unique impediment, they will give the information to our technicians who will review the chip in person and make a final decision on whether a replacement is needed. Typically, chipped glass can be professionally repaired without having to perform a new windshield service.
Answer: This is a common question our customers have and we have a set of options by which to find this information out. Our customer service representatives can contact your insurance provider, at no cost to you, and get the specifics of your policy to see if you have glass coverage included and if there is any deductible that goes with it. The alternative would be to review your last statement sent from your provider as this information will be listed there in the details of insurance policy. The last option would be to call your provider directly and ask them what is included in your specific policy. Most residents in the valley will have some type of glass coverage; it just usually depends on the deductible amount, if any.
Answer: We are unable to install windshields that are purchased from an outside source because it will be difficult for us to judge the quality and safety of the windshield. In addition, our company wouldn't be able to provide our full lifetime warranty on the product or fitment. Since we are committed to establishing and maintaining happy clients across the valley, we always recommend potential and returning clients to let our knowledgeable team choose the appropriate glass and fit the product with professional precision. This along with our lifetime guarantee on the glass and services ensures a positive outcome for our customers and reputation.
Answer: Our technicians are happy to take away and properly dispose of your auto glass if you have received a new one. We understand that having a broken or damaged large piece of glass lying around your house or place of work is not only dangerous but also cumbersome to remove. For this reason we provide free glass removal for all our clients at the time they receive their new product and service.
Answer: If your policy includes glass coverage than you do not need to pay our company directly. Depending on your deductible, you may not have to pay anything at all. If you do not have insurance or your policy doesn't include glass coverage, we can accept cash or credit card payments. The types of credit cards that are currently acceptable are Visa, MasterCard, Discover and American Express.
Answer: We're proud to offer one of the most extensive and inclusive lifetime warranties on our product and service in the entire United States. If you receive a repair or replacement from our company, the glass and fitment are guaranteed for the life of the car provided you retain our original receipt of the order and you maintain ownership of the vehicle. This means that if there should be any issue with the stability of the product or if it is damaged, through normal vehicle use, we will replace it at no charge to you. For more information, please visit our Lifetime Warranty page.
Answer: The time it takes our technicians to finish their work depends on the condition of your glass and if it requires a full replacement. Simple repair jobs usually do not last for more than 15-20 minutes while replacing typically takes about an hour. We understand that our clients are busy and attempt to make this process as convenient as possible with our free mobile labor in which our team comes to your work or house location and thereby eliminating the need to travel to us.
Answer: We understand that having broken or damaged glass can not only be distracting but also pose a risk to our customer's driver safety. For this reason among others, we can typically schedule an appointment to have your vehicle serviced within 1 or 2 days from the time of your call. Depending on the time you call, your availability and location, in some circumstances we can even offer same-day services and have your car back up to par the very day you call our staff! If you have a serious glass impediment on your car, we recommend you give our customer services reps a call as early in the day as possible because we just might be able to come out to you later that afternoon or evening.